Last Updated: April 9, 2026
At Dementech, we are committed to protecting the privacy and security of our patients. This Cookie Policy explains how we use cookies on dementech.com to ensure our website functions correctly, remains secure, and provides a seamless experience for those seeking medical information and care.
1. What are Cookies?
Cookies are small text files placed on your computer or mobile device when you visit a website. They are widely used to make websites work more efficiently and to provide information to the owners of the site.
2. How We Use Cookies
We use cookies to enhance your experience and to facilitate our clinical services. Specifically, we use them for:
- Patient Inquiry Security: To ensure that information entered into our clinical forms is transmitted securely.
- Third-Party Integration: To support our out-of-hours service provided by Answer Connect, ensuring patient information is accurately captured and shared with our clinical team.
- Site Optimization: To understand how visitors interact with our medical resources so we can improve our content.
3. The Cookies We Set
| Category | Description | Necessity |
| Strictly Necessary | Essential for the website to function. These enable secure form submissions and allow you to move around the website. | Always Active |
| Functional | These allow us to integrate third-party services like Answer Connect to manage out-of-hours patient inquiries effectively. | Required for Service |
| Analytical | These help us analyze site traffic and improve our educational resources. All data is anonymized. | Optional |
| Marketing | Used to track the performance of our outreach and ensure we are reaching patients who need our care. | Optional |
4. Patient Forms and Third-Party Data
When you submit a form on our website or contact us out of hours:
- Forms: Secure session cookies ensure your data is protected while you complete your inquiry.
- Answer Connect: We use this service to ensure 24/7 patient support. Functional cookies may be used to facilitate the transfer of your contact details and inquiry from their system to ours.
5. Your Rights and Control
Under UK GDPR, you have the right to choose which cookies you allow. You can manage your preferences through the cookie banner that appears when you visit our site. Please note that disabling strictly necessary cookies may affect the website’s ability to process your inquiries safely.
6. Contact Dementech
If you have any questions regarding this Cookie Policy or how we handle your data, please contact our team:
Dementech London Lister House, 11-12 Wimpole Street
London, W1G 9ST, UK Email: [email protected]
Phone: +44 (0)20 3848 4500