Terms & Conditions

To avoid any confusion and to help us maintain our level of service, cancellations can be made by phone, email, or in person. However, an admin fee of £50 will apply. If the cancellation is made within 48 hours, the admin fee is £100. Cancellations made within 24 hours or less are non-refundable.

Tests: For any cancellations of booked tests, an admin fee of 10% of the amount paid will be deducted. If the cancellation is made within 72 hours or less, we will not be able to process a refund.

Other Services: For any other services, failure to cancel at least 24 hours in advance will result in the full loss of the deposit or the total cost of the assessment. If only a deposit was paid, we reserve the right to recover the remaining balance.

Welcome to dementech.com (“Website”). This Website is owned and operated by Dementech Limited, a company registered in the United Kingdom. By accessing or using our Website, you agree to be bound by these Terms and Conditions (“Terms”). If you do not agree to these Terms, please do not use the Website.

This Website provides information about our clinic, services, and areas of specialisation for prospective and existing patients. It also enables users to request appointments for consultations, either in person or via video.

• Users may request appointments through our Website, phone, or email.
• Our administrative team will confirm consultation suitability, particularly for video consultations, as not all conditions are appropriate for remote care.
• During this process, patients may share personal and medical information, which is securely stored in our Electronic Health Record (EHR) system.

Consultation reports are typically delivered within 10-12 working days of the appointment.

• We collect and process personal and medical information solely to deliver healthcare services.
• Information submitted by patients via phone, email, or forms is entered into our system by staff and can be reviewed and updated by the patient via secure forms.

We comply with the UK GDPR and the Data Protection Act 2018. See our Privacy Policy for more information.

We use cookies to improve website performance and user experience. By continuing to browse the Website, you consent to our use of cookies in line with our Cookie Policy.

Dementech welcomes international patients. Regardless of origin, all services are provided in accordance with UK medical and legal standards.

• Payments for consultations are processed via Stripe, using secure, encrypted links.
• Payment links are emailed to patients or processed via phone or in-person with patient consent.

We do not store payment card details outside of the Stripe platform.

• The Website provides general information and does not constitute medical advice.
• Accessing the Website does not create a doctor-patient relationship.
• Always consult a qualified healthcare professional before acting on any content found here.

• Dementech is not equipped to handle medical emergencies or urgent mental health crises.
• In the event of a medical emergency, please call 999 or visit your nearest Accident & Emergency (A&E) department. To find the nearest A&E, visit: https://www.nhs.uk/nhs-services/urgent-and-emergency-care-services/
• If a call is received from a patient expressing suicidal thoughts or distress, we will redirect the call to the appropriate emergency services or the Samaritans at 116 123 (free to call, available 24/7).

Outside our regular office hours (Monday to Friday, 9:00 AM to 5:00 PM), our answering team can take enquiry details but does not have access to the full clinical or administrative systems used by our daytime staff.

All content on this Website, including but not limited to text, graphics, logos, and images, is the property of Dementech Limited or its licensors, and is protected by applicable intellectual property laws.

While we strive for accuracy, we do not guarantee that all content is complete, current, or error-free. We accept no liability for any loss or damage resulting from reliance on information on this Website.

These Terms are governed by and construed in accordance with the laws of England and Wales. Any legal disputes shall be exclusively handled by the courts of England and Wales.

If you have questions regarding these Terms, please contact:

Email: [email protected]
Phone: 020 3848 4500
Address: Lister House, 11-12 Wimpole St, London W1G 9ST

Dementech is committed to ensuring that our Website is accessible to all users, including those with disabilities. We strive to meet current accessibility standards (such as WCAG 2.1 AA) and are continuously working to improve usability for everyone.

If you encounter any issues accessing information on this Website or require content in an alternative format, please contact us at:

Email: [email protected]
Phone: 020 3848 4500

We will do our best to accommodate your request.